Terms & Conditions

1. About these terms

These terms and conditions govern your use of the Simplify with Sarah website (https://simplifywithsarah.com.au), including all tools, diagnostic resources, digital products, community memberships, and consulting services offered through the site.

Simplify with Sarah (ABN: 83 231 952 046) is a sole trader business operated by Sarah Bacich from Sydney, Australia. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use the site.

2. Services overview

Simplify with Sarah provides:

• AI-powered diagnostic tools: Self-assessment tools that use artificial intelligence to analyse your inputs and generate personalised reports and recommendations
• Digital products: Downloadable resources, templates, and guides
• Community membership (Do & Done Business Club): A subscription-based community with co-working sessions, resources, and peer support
• Consulting services (Clean the Slate Consulting): One-on-one intensive consulting sessions, available by application
• The Authority Engine: A premium, application-only content and thought leadership service

3. Use of the website

You agree to use this website lawfully and in a way that does not:

• Infringe the rights of any other person
• Restrict or inhibit anyone else's use of the site
• Introduce malicious code, attempt to gain unauthorised access, or interfere with site functionality
• Scrape, reproduce, or redistribute content without written permission
• Attempt to reverse-engineer, extract, or replicate the AI models, prompts, or system logic used by our tools
• Use automated scripts, bots, or other programmatic means to access the tools or submit bulk requests

We reserve the right to restrict or terminate access to the website at our discretion if these terms are breached.

4. Intellectual property

All content on this website, including text, graphics, logos, tool outputs, frameworks, methodologies, and software, is the intellectual property of Simplify with Sarah unless otherwise stated.

You may not:

• Copy, reproduce, or redistribute any content without prior written consent
• Use our content to train AI models or for automated data collection
• Claim ownership of diagnostic outputs, frameworks, or methodologies presented on this site
• Reproduce or redistribute AI-generated reports, whether in whole or in part, for commercial purposes

Diagnostic reports generated for you are for your personal or internal business use only. You may not resell, redistribute, or white-label them. The underlying AI system prompts, scoring logic, and report frameworks remain the exclusive intellectual property of Simplify with Sarah.

5. Payments, refunds, and cancellations

Payments

All payments are processed securely through Stripe. Prices are displayed in Australian Dollars (AUD) unless otherwise stated. You are responsible for any applicable taxes in your jurisdiction.

Digital products

Due to the nature of digital products, all sales are final once the product has been delivered or download access has been granted. If you experience a technical issue preventing access, contact us within 7 days of purchase.

Subscriptions and tool access

Subscriptions (including diagnostic tool access and community membership) are billed monthly. You may cancel at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused portions of a billing cycle.

Free trials

Some tools may include a free trial period. No credit card is required to start a trial. At the conclusion of the trial, continued access requires an active subscription. We reserve the right to modify or withdraw trial offers at any time.

Consulting services

Consulting sessions require an application and are confirmed upon payment. Cancellations made more than 48 hours before a scheduled session will receive a full refund. Cancellations within 48 hours may be rescheduled once at no additional cost. No-shows are non-refundable.

6. AI-powered tools and generated content

Nature of AI outputs

Our diagnostic tools use third-party artificial intelligence models to analyse your responses and generate personalised reports, scores, and recommendations. These outputs are intended as general guidance and directional insight only. They do not constitute professional advice of any kind, including but not limited to legal, financial, accounting, tax, medical, psychological, or technical advice.

No reliance for decision-making

AI-generated outputs should not be used as the sole basis for any business, financial, legal, or personal decision. You should always consult qualified professionals before acting on any recommendation. You acknowledge that:

• AI models may produce inaccurate, incomplete, or contextually inappropriate outputs
• Results reflect the information you provide and the capabilities of the models at the time of use
• AI outputs may vary between sessions even when identical inputs are provided
• We do not guarantee the accuracy, completeness, or suitability of any AI-generated content
• You are solely responsible for evaluating and acting on any recommendations or insights
• Simplify with Sarah accepts no liability for decisions made, actions taken, or outcomes resulting from AI-generated outputs

Third-party AI models

Our tools utilise third-party AI models and infrastructure. While we select and configure these models carefully, we do not control the underlying model behaviour and cannot guarantee specific outcomes. The AI providers may update, modify, or discontinue models at any time, which may affect tool functionality or output quality.

Human oversight

All AI tools on this platform are designed to augment human judgment, not replace it. The reports and recommendations generated should be treated as one input among many in your decision-making process. We strongly encourage you to apply your own expertise and seek independent advice where appropriate.

7. Beta tools and access codes

Beta designation

Some tools on this platform are marked as "Beta" or "Coming Soon." Beta tools are in active development and may be incomplete, contain errors, or produce inconsistent results. They are provided for early access and evaluation purposes only.

You acknowledge that beta tools:

• May be modified, suspended, or withdrawn at any time without notice
• May contain bugs, errors, or functionality gaps
• Are not guaranteed to be available in their current form in future releases
• Should not be relied upon for critical business decisions
• May have limited support or documentation

Access codes

Certain tools or features may be gated behind access codes distributed through promotional campaigns, partnerships, or community membership. Access codes:

• Are personal to the recipient and may not be shared, sold, or transferred unless explicitly permitted
• May have expiry dates, usage limits, or restrictions on which tools they unlock
• May be deactivated at our discretion if misused or if the associated campaign ends
• Do not guarantee perpetual access to any tool or feature

8. Fair usage policy

To ensure a consistent and reliable experience for all users, the following fair usage principles apply to all AI-powered tools and services:

• Reasonable use: Tools are intended for individual, personal business use. Excessive or automated use that places unreasonable load on our systems may result in temporary or permanent access restrictions
• Rate limits: We may impose limits on the number of diagnostic reports, tool runs, or AI queries you can generate within a given period. These limits may vary by subscription tier
• Prohibited use: You may not use the tools to generate content that is harmful, defamatory, discriminatory, misleading, or in violation of any applicable law
• No resale: Tool outputs are for your own use. You may not operate a competing service using our tools or systematically generate outputs for third parties
• Account sharing: Each account is for a single user. Sharing login credentials or access with others is not permitted

We reserve the right to monitor usage patterns (in aggregate and anonymised form) to enforce this policy and to suspend accounts that breach these terms.

9. Data processing and AI inputs

What data is processed

When you use our AI-powered tools, the information you provide (such as answers to diagnostic questions, business details, and text inputs) is transmitted to third-party AI model providers for processing. This data is used solely to generate your personalised results.

Data handling

• Your inputs are sent to AI model providers via secure, encrypted connections
• We do not use your personal inputs to train or fine-tune AI models
• Third-party AI providers may process data according to their own terms and privacy policies, which we review but do not control
• Generated reports are stored in our database for your convenience and may be emailed to the address you provide
• You may request deletion of your diagnostic data by contacting us at sarah@simplifywithsarah.com.au

Sensitive information

Do not submit sensitive personal information, financial account numbers, passwords, health records, or other confidential data into our diagnostic tools unless specifically requested and necessary for the tool's function. We are not responsible for any sensitive information you voluntarily disclose through tool inputs.

For complete details on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. AI ethics and governance

Our commitments

Simplify with Sarah is committed to the responsible and ethical use of artificial intelligence. We adhere to the following principles:

• Transparency: We clearly identify where AI is used in our tools and services. AI-generated content is presented as such, not as human-authored expert advice
• Fairness: We design our tools to provide consistent, unbiased analysis. However, AI models may reflect biases present in their training data, and we cannot guarantee the complete absence of bias in outputs
• Privacy by design: We minimise the data we collect and process, and we do not use your data for purposes beyond delivering your requested results
• Accountability: We regularly review our AI tool outputs and refine our prompts and configurations to improve quality and reduce risk
• User autonomy: You are always in control. We do not make automated decisions on your behalf. All outputs are recommendations for your consideration, not directives

Limitations we acknowledge

No AI system is infallible. We openly acknowledge that our tools:

• May not account for every nuance of your specific business context
• Are not a substitute for qualified professional advisors
• Reflect the state of AI technology at the time of use, which is evolving rapidly
• May occasionally produce outputs that require critical evaluation before application

Alignment with Australian AI principles

Our approach to AI governance is informed by Australia's Voluntary AI Safety Standard and the eight AI Ethics Principles published by the Australian Government Department of Industry, Science and Resources. While compliance with these frameworks is currently voluntary, we treat them as guiding standards for responsible AI deployment.

11. Disclaimer of warranties

This website and all services, including AI-powered tools, are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Simplify with Sarah disclaims all warranties, express or implied, including but not limited to:

• Fitness for a particular purpose
• Merchantability
• Accuracy, reliability, or completeness of content, including AI-generated outputs
• Uninterrupted or error-free operation of the website, tools, or AI services
• That AI outputs will meet your specific requirements or expectations
• That AI models or tools will remain available in their current form

Nothing in these terms excludes or limits consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded by law.

12. Limitation of liability

To the maximum extent permitted by Australian law, Simplify with Sarah will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, arising from your use of or inability to use the website, AI tools, or services.

Without limiting the above, Simplify with Sarah accepts no liability for:

• Business decisions made based on AI-generated outputs
• Inaccuracies, omissions, or errors in AI-generated reports or recommendations
• Loss or damage arising from reliance on AI outputs without independent verification
• Service interruptions caused by third-party AI provider outages or changes
• Unauthorised access to your data resulting from your failure to maintain account security

Our total liability for any claim arising from these terms or your use of our services is limited to the amount you paid to us in the 12 months preceding the claim, or AUD $100, whichever is greater.

13. Third-party links and services

This website may contain links to third-party websites, tools, or services, including AI model providers, payment processors, and community platforms. These are provided for convenience only. Simplify with Sarah does not endorse, control, or accept responsibility for the content, privacy practices, or availability of any third-party site.

Your use of third-party services is governed by their respective terms and privacy policies. We encourage you to review those terms before using any linked service.

14. Affiliate relationships

Some links on this site are affiliate links. If you purchase a product or service through an affiliate link, we may receive a commission at no additional cost to you. All recommendations are independently researched and tested. Affiliate relationships do not influence our recommendations or editorial content.

For full details, see the affiliate disclosure in our website footer.

15. User conduct in community spaces

If you participate in the Do & Done Business Club or any other community space operated by Simplify with Sarah, you agree to:

• Treat all members with respect and professionalism
• Not share confidential information disclosed by other members
• Not use the community for unsolicited promotion, spam, or solicitation
• Not engage in harassment, discrimination, or abusive behaviour
• Not share or redistribute AI-generated reports or outputs belonging to other members

We reserve the right to remove members who breach these standards, without refund.

16. Account security

If you create an account on this website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password
• Notify us immediately if you become aware of any unauthorised use of your account
• Not share your account credentials with any other person

We are not liable for any loss or damage arising from your failure to maintain account security.

17. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information, including data processed by AI tools.

18. Changes to these terms

We may update these terms from time to time, including to reflect changes in our AI tools, services, or applicable law. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated terms.

For material changes that significantly affect your rights, we will make reasonable efforts to notify you via email or a prominent notice on the website.

19. Governing law

These terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising from these terms or your use of the website.

20. Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

21. Contact us

If you have questions about these terms, our AI tools, or our data practices, contact us at: